FAQ
  • ?
    Is trading with Zoomtrader safe


    We've implemented cutting-edge security measures in order to protect your funds and personal information. Your account includes an SSL (secure socket layer) encryption, which means that all your payment information and personal details are 100% safe.

  • ?
    Why can't I open an account?


    There can be many different reasons for this issue. Please contact us via email, live chat or phone, and our dedicated customer support team will assist you in solving the matter.

  • ?
    Do I need to install a software in order to trade with Zoomtrader?


    No, you don't. No additional software or downloads are required. Zoomtrader provides you with a complete web-based trading platform. All you need to do is simply log in to your account and trade.

  • ?
    What do the numbers displayed in the trading boxes mean?


    The numbers showcased in the trading boxes represent current market prices of underlying assets. These rates are quoted based on our live market feed system and are accurate to within one-millionth of a second.

  • ?
    Why do market rates change before I place my trade?


    Asset rates quoted on the Zoomtrader platform rely on live market rates which constantly fluctuate. These fluctuations, combined with other external factors, have a direct effect on the live rates of the underlying assets we offer. If you would like to get assistance with better understanding these fluctuations and create your own trading strategy, please contact your account manager for further information.

  • ?
    Why can't I trade on the platform?


    There can be several reasons as to why you are unable to trade on the platform:
    1. You're trying to open a position outside of trading hours. The trading hours are specified here.
    2. The investment amount you entered is higher than your available account balance.
    3. Your account may be suspended. This can be due to failure to supply the required documentation or because of fraudulent activity.
    For additional information, please contact our customer support department via email, live chat or phone.

  • ?
    What is the time zone displayed on the trading platform?


    Our platform is set to GMT+0 and is automatically synchronised with all major global markets.

  • ?
    Do I have to provide any documentation before I start trading?


    For your own security, and in order to protect you from any fraud or identity theft, we require that you submit certain identification documents. The following documents must be sent within 4 days after registration:

    1. POI (PROOF OF IDENTITY)

    A Valid, Government issued ID (ID card, driver’s license, passport)

    2. POR (PROOF OF RESIDENCY)

    Utility Bill (gas/electricity/phone bill, bank statement, etc.)
    Please note that the POR document must have an identical address to your billing address and that it was issued in the last 3 months.

    3. CREDIT CARD VERIFICATION

    Required only if you fund your account via credit/debit card. Please provide a scan of both the front and back sides of the card as follows:
    *Front - Make sure your full name, first 6 digits, last 4 digits and the expiry date are clearly visible.
    *Back - Make sure your signature is clearly visible. It is advised to hide the CVV (3-digit code).

    *You can either scan the above documents or photocopy them via mobile and upload them.

    ** The scanned credit card must be the same card used for funding your Zoomtrader account.

    To upload documents, simply:
    1. Log in to your trading account.
    2. Go to "Verify my account" section.
    3. Upload your documents.

    You can also send us your scanned documents to [email protected]

  • ?
    Can I open more than one trading account with Zoomtrader?


    It is highly recommended NOT to open more than one active trading account at any given time. If, however, you still wish to have additional accounts, please consult with your account manager.

  • ?
    How do I close my trading account?


    In order to finalize and close your Zoomtrader account, you must contact your account manager. Please note: in case you've received a trading bonus prior to your closure request, you will have to reach the required turnover in order to complete your request. For additional info, please read our bonus and promotion policy.

  • ?
    Does it cost money to open an account?


    Opening an account with Zoomtrader is absolutely free. Once your account has been issued, you will have to fund it before you can trade on the platform. We accept all major credit cards in addition to bank wire transfers. For additional information regarding available payment methods, please contact us.

  • ?
    What currencies can I trade with?


    You can fund your account using USD, EUR, GBP, TRY, SEK, and NOK.

  • ?
    What are the available payment methods I can use?

    You can fund your account and withdraw your profits via Credit/Debit card and Bank Wire Transfer. For additional info regarding payment methods, please contact our Customer Support team.

  • ?
    Why was my deposit declined?


    There can be several reasons as to why you were unable to complete your deposit:
    1. You incorrectly filled out the deposit form.
    2. Your bank/credit card provider needs to approve your transaction.
    3. Your credit/debit card has expired.
    4. You have insufficient funds in your trading account.
    5. Your credit/debit card was reported stolen or lost.
    6. You tried to deposit using a payment method that we currently don't accept.
    If this problem persists, please contact us via email, live chat or phone and we will do our absolute best to assist you in resolving it.

  • ?
    Where can I see my balance, equity and additional account information?


    Your complete account details, including trading history, and other important account information are available for your convenience on the trading platform. Log in to your account and click on the My Statistics link located on the right-hand side.

  • ?
    Do I get rewarded for referring a friend to Zoomtrader?


    Yes, you certainly do. We even encourage you to invite your friends over to join our award-winning trading experience. You are eligible to receive a reward for every referral you bring, based on your referrals' active account activity. For additional information, please contact us.

  • ?
    How long does it take for my withdrawal request to be fully processed?


    We constantly run all the necessary security checks in our mandated protocols in order to ensure that your withdrawals are always 100% secured. The withdrawal process starts within 1 business day, and it might take between 3-7 working days before you are fully credited with your funds (via the same payment method you used to deposit).

  • ?
    Can I withdraw funds directly to my credit/debit card?


    Due to regulatory issues, Zoomtrader can only process your initial deposit amount back to your credit/debit card. The rest of your profits will be credited back to you via bank wire transfer.

  • ?
    Am I allowed to cancel my withdrawal request?


    Yes, you have 24 hours to cancel your withdrawal request. All you have to do is contact our Support department and the withdrawal amount will be credited back to your account within 24 hours.

  • ?
    What is a stop loss order?


    A stop loss order is an advanced tool that is being used to automatically close a CFD/FX position once it reaches a certain market price, thus reducing possible losses while protecting your funds and maintenance margin.

  • ?
    What is a take profit order?


    A take profit order is an advanced tool that is being used to automatically close a CFD/FX position once it reaches a certain level of profit. Take profit orders are considered as a great tool for long-term positions.

  • ?
    What is a stop loss order?


    An entry order is a conditional order that is being used to enter a trade (buy or sell) on an underlying asset at a price other than the current price.