KYC (Know Your Customer) Policy

These policies have become increasingly important throughout the world recently, in order to prevent identity theft, money laundering, financial fraud and terrorist activity.

At Zoomtrader, we hold a strict zero tolerance policy when it comes to fraud, and we are taking every measure possible to prevent it. If we suspect any fraudulent activity is happening, it will be documented and all accounts related to it will be closed immediately. The funds in these accounts will be forfeited.

Prevention:

We aim to ensure integrity when it comes to obtaining sensitive data, such as transactions and account information, and we use a variety of security measure and fraud controls. In order to keep it secure, we require you to provide us with certain pieces of data from you, including your preferred deposit method.

When you deposit any funds we will require the following documents;

• A copy of a valid passport with the signature page

• Copies of your credit cards used to make the deposit (front side with only the last 4 digits visible and the back side with the CVV covered).

• A copy of a recent utility bill in your name and address

• A signed purchase history of your online transactions

If you have any questions, our support team are on hand to help. Please contact our customer support: [email protected]

When do I need to provide these documents?

We require all of the necessary documents as soon as you can, in order to avoid any delays in making your transactions. We require the receipt of all the necessary documents prior to making any cash transactions to your benefit.

In certain circumstances, we may be required to request these documents before we allow any other activities in your account, such as deposits or trades.

Please note that if you fail to send the relevant documents, and we do not receive everything that is required, your pending withdrawals will be cancelled and credited back to your trading account. We will however, notify you on such event via our system.

How can I send you these documents?

Your documents can be scanned, or a picture can be taken with a high quality digital camera, save the images as JPEGs and then send it to us via email to [email protected]

How do I know my documents are safe with you?

Your security is our main priority at Zoomtrader, which is why we treat every document we receive with the utmost respect and confidentiality. All the files that we obtain are fully protected using the highest level possible of encryption at every step of the review process.

We would like to take this opportunity to thank you for your cooperation in helping us make Zoomtrader a safer place to trade.